Product Training Services

TransitWorks Training: Building Value Beyond the Vehicle

At TransitWorks we take pride in every van we build. Our team is highly trained and focused on building products every day with quality fit and finish. We also go to great lengths to ensure our vans are engineered with innovative features and tested to meet necessary ADA, NHTSA and FMVSS safety regulations and requirements.

But we know that even the best built and safest wheelchair transport vans on the road aren’t effective if the wheelchair passenger isn’t properly secured or if they are treated inappropriately. That’s why professional Training is so critical.

We don’t take for granted the people who are driving our vans or the passengers they are transporting, and are determined to make a difference for each of them.

Training is more than just demonstrating the “How-to” – we want you to understand the “Why” behind what you do. People with disabilities are people first, and they rely on you and your drivers to get where they need to go.

TransitWorks Certified Training Programs PDF

Training also adds the following value to our dealers and clients:

  • Potential Insurance Premium savings
  • Builds a safety culture within your company
    • Investment in training is minimal compared to the cost of accidents and lawsuits
    • Doing it right the first time and every time is the best way to lower costs and improve efficiencies
    • Less down time due to incidents
    • Allows drivers to practice techniques and ask questions before experiencing situations with actual passengers
  • Happier, more loyal customers thanks to a better overall experience
    • Training gives drivers added confidence
    • Improved customer service skills
  • Knowledge and compliance with ADA law
  • Increased employee loyalty – your investment shows you value your drivers
  • Set your company above your competition by having trained or certified drivers

2018 Training Offerings

Certification Training Course: PASS – Passenger Assistance, Safety & Sensitivity

Certification Training Course
PASS – Passenger Assistance, Safety & Sensitivity

    • PASS is a driver certification program developed by CTAA (Community Transportation Association of America) that is the industry standard for commercial transport drivers, especially those who focus on transporting people with disabilities.
    • Subject areas covered include:
  • Customer Service, Professionalism
  • ADA – The Americans with Disabilities Act
  • Disability Awareness, Service Animals
  • Wheelchairs & Assistive Devices
  • Wheelchair Securement

Options:

  • Full day in person (approx. 8 hrs.)
  • Combination online/in-person
    • Online session:  approx. 3-4 hrs. done at drivers’ time and pace
    • In person session:  approx. 2-3 hrs.

Notes:

  • Certification valid for 3 years
  • Hands-on securement training is done on full-size vans with power wheelchair lift
  • Can only train drivers and in-house trainers for PASS Driver certification
  • In-house Trainers who go through certification are not able to certify anyone for PASS.  They can train their drivers on the aspects of PASS, but those drivers will not be certified.
Certification Training Course: PASS – PASS Recertification Training

Certification Training Course
PASS Recertification Training

  • PASS Recertification Training is available for drivers with an expiring PASS training certificate

Options:

  • All in person (approx. 8 hrs.)
  • Combination online/in-person
    • Online session:  approx. ½ hr. done at drivers’ time
    • In person session:  approx. 2-3 hrs.
Certification Training Course: RASS – Passenger Assistance, Safety & Sensitivity for Rideshare (Minivan)

Certification Training Course
RASS – Passenger Assistance, Safety & Sensitivity for Rideshare (Minivan)

    • RASS is a driver certification program developed by CTAA (Community Transportation Association of America) that has been designed specifically for ridesharing businesses, businesses that transport wheelchair passengers in accessible minivans, and others which do not fall under rules of public transit.
    • Subject areas covered include:
  • Customer Service, Professionalism
  • ADA – The Americans with Disabilities Act
  • Ramp Operation
  • Disability Awareness, Service Animals
  • Wheelchairs & Assistive Devices
  • Wheelchair Securement

Options:

  • All in person (approx. 8 hrs.)
  • Combination online/in-person
    • Online session:  approx. 3-4 hrs. done at drivers’ time and pace
    • In person session:  approx. 2-3 hrs.

Notes:

  • Certification valid for 3 years
  • Hands-on securement training is done on minivans with rear-access ramp
  • Can only train drivers and in-house trainers for RASS Driver certification
  • In-house Trainers who go through certification are not able to certify anyone for RASS.  They can train their drivers on the aspects of RASS, but those drivers will not be certified.
Vehicle & Upfit Training

Vehicle & Upfit Training

    • Specific training on the TransitWorks vehicles customer/dealer has in their fleets
    • Will focus on the TransitWorks upfit, safety features, and user instructions on all the components drivers and passengers will interact with
    • Upfit components can include:
  • Smartfloor and SmartSeats
  • Power Wheelchair Lift
  • Bus Door Entry
  • Flex-Flat Ramp system
    • Support Materials include:
  • Vehicle and upfit specific print & electronic materials
  • Instructional Videos
  • Online quizzes
  • Follow-up emails for support and reinforcement
Certified Wheelchair Securement Training

Certification Training Course

Certified Wheelchair Securement Training

    • Attendees will learn the basics of:
  • Operating wheelchair lift or ramp
  • Proper wheelchair securement
  • The securement devices needed
  • Passenger safety & sensitivity
    • Session starts in a classroom setting (or outside the vehicle), and then demonstrations are done in vehicle. Attendees will receive hands-on experience.
    • Time: Approx. 2-3 hours (dependent on number of attendees)
    • Support Materials include:
  • Vehicle and upfit specific print & electronic materials
  • Instructional Videos
  • Certification from AMF-Bruns or Q’Straint from training on their securement systems
  • Online quizzes
  • Follow-up emails for support and reinforcement
For more information, contact your TransitWorks representative or TransitWorks Training at training@transit-works.com
Contact TransitWorks Training