Internal Use Warranty Claim Form

Commercial Van Warranty Policy

TransitWorks Limited Warranty for all TransitWorks Commercial Van Conversions and Products

TransitWorks builds the highest quality vehicles in the industry. Should you have any questions regarding the warranty on your TransitWorks van, please refer to the information listed below, contact your sales representative or call us at 1-855-337-9543. TransitWorks warrants each conversion, and other parts manufactured by TransitWorks and added to a chassis, to be free from defects in material and workmanship, under normal use and service, for a period of three (3) years, or thirty-six thousand (36,000) miles on the converted chassis, whichever occurs first, from the original purchase date from TransitWorks or an authorized TransitWorks dealer.

Warrantor:

This warranty is granted by TransitWorks, 1090 West Wilbeth Road, Akron, Ohio 44314. No changes to this warranty can take place without express written consent by an executive officer of TransitWorks.

Procedure for Obtaining Performance Under This Warranty: Procedure for Obtaining Performance Under This Warranty:

In order to keep this warranty in effect, the owner must have the vehicle and its parts maintained as prescribed by the chassis manufacturer, lift manufacturer and TransitWorks. If a possible warranty claim arises, the owner must notify TransitWorks within 48 hours of occurrence and before seeking service. To notify TransitWorks of a possible warranty claim, call us at 1-855-337-9543 . All warranty repairs must be authorized by TransitWorks in writing before they are performed. If a repair or replacement by an authorized service center is determined by TransitWorks to be impractical, the owner shall contact TransitWorks to make arrangements for the return of the defective part or products. Failure to comply with these procedures could lead to possible denial of warranty coverage at TransitWorks' discretion. TransitWorks reserves the right to make a physical inspection by an authorized factory personnel of the vehicle following any complaint.

Parties to Whom Warranty is Extended:

This warranty shall be extended to the original purchaser and any legal transferee to whom such product is transferred during the warranty period except where limited as noted.

Items Not Covered:

TransitWorks is an upfitter of non-emergency transport vehicles and mini-vans whose products are mounted on chassis manufactured and expressly warranted by other manufacturers. This warranty does not, therefore, extend to nor cover any portion of the vehicle, nor contents thereof which has been separately warranted by another manufacturer; or manufactured by a manufacturer other than TransitWorks, except to the extent specifically required by any applicable Federal law or regulation. TransitWorks does not warrant the automotive chassis. Any and all parts supplied with the automotive chassis by the chassis manufacturer are strictly not covered by TransitWorks. These include, but are not limited to, engine, transmission, air conditioning (OEM), heater, brakes and the factory body. Consult the chassis manufacturer's warranty with regard to those items. TransitWorks will reasonably assist the buyer to assure that the chassis manufacturer honors warranty obligations but TransitWorks accepts no liability for it. With regards to parts manufactured by others, which carry their own manufacturer's warranty (such as wheelchair lifts, wheelchair and occupant restraint systems, audio equipment, rear air conditioning unit, batteries, tires, etc.) TransitWorks warrants its proper factory installation only. Refer to the warranty documents provided to the purchaser for information on how to obtain warranty service for these parts; or see the quick reference below

MANUFACTURER’S WARRANTY SUMMARY
Company Contact Phone Parts Labor
LIFTS
BRAUN Kim Hanson 800-946-7513 ext. 3028 * See below 1 year/3,000 cycles [ADA member only – 3 years/10,000 cycles]
RICON Renaldo 800-322-2884 ext. 3102 † See below 1 year
MAXON Tom Irwin 800-227-4116 3 Years/18,000 cycles 3 Years/18,000 cycles
SEATS
FREEDMAN Terry Gogins 773-524-2440 ext. 233 1 year from manufacture date
-
AMF Bruns of America Steven 877-506-3770 1 year
-
REAR HEAT & AC
TWINAIR Roger Burks 574-295-1129 3 years/36,000 miles 3 years/36,000 miles
WHEELCHAIR RESTRAINTS
SURE-LOK/Q'STRAINT Sabrina 610-814-0300 §See below
-
AMF Bruns of America Steven 877-506-3770 **See below
-
RAMPS
AMF Bruns of America Steven 877-506-3770 1 Year
-
*Braun lift warranty – Five (5) year warranty on power train parts, including cable, cylinder, flow control, gear box, motor, pump, hydraulic hose & fittings, and the solid state controller; all remaining lift parts are covered by a three-year / 10,000 cycle warranty. The warranty registration card must be processed to activate the warranty.
† Ricon lift warranty – Five (5) year warranty on lift power train parts, all remaining lift parts are covered by a one-year / 3,000 cycle warranty. The warranty registration card must be processed to activate the warranty.
§ Sure-Lok restraint warranty - Three (3) year warranty on Titan series; one (1) year warranty on all other Sure-Lok products.
**TransitWorks AND ITS SUPPLIERS MAKE NO WARRANTIES ABOUT THE ACCURACY, RELIABILITY, COMPLETENESS, OR TIMELINESS OF THE MATERIAL, SERVICES, SOFTWARE, TEXT, GRAPHICS, AND LINKS**
** AMF-Bruns of America restraint warranty - Three (3) years on Platinum series; Two (2) years on Silver series; One (1) year on Black series

Other Items Not Covered:

  • Damage or defects due to the installation of equipment by anyone other than TransitWorks factory personnel.
  • Damage or deterioration due to normal use, wear and tear or exposure.
  • Normal maintenance services such as, but not limited to, wheel alignment and balancing, tune-ups, oil changes and other similar normal maintenance items.
  • Damage due to improper repairs, warranty or non-warranty, made by persons other than TransitWorks.
  • Paint or body damage due to improper operation of doors, wheelchair lifts, loading and unloading of passengers, accidents etc.
  • Repairs and adjustments required as a result of misuse, negligence, modification, alteration, tampering, disconnection, improper adjustments unless performed by a dealership or any other authorized persons during warranty repair work of repairs, accident, and use of add-on parts/materials.
  • Normal noise, vibrations, wear and tear and deterioration such as discoloration, fading, deformation or blur are not covered.
  • Vehicles and their parts that have been deemed scrap or salvage as a result of accident or any other situation other than normal use are not covered by this warranty.
  • Imperfections in body paint are normally apparent at the time of original vehicle inspection (delivery) and are to be reported immediately. Delay may lead to additional damage which may not be covered by this warranty.
This warranty does not extend to any defect or problem caused by the negligence or acts of the purchaser, dealers or others, failure to operate or maintain the product in accordance with the operating and maintenance instructions furnished with each new product, unreasonable use, accidents, alterations or ordinary wear and tear.

Remedy:
If within the applicable warranty period, any part or installation work included in this warranty, proves to be defective in material or workmanship, TransitWorks shall, at its option, repair or replace the defective parts. Parts and labor shall be at TransitWorks expense at a mutually agreed upon standard labor rate. An authorized TransitWorks personnel must approve an estimate for labor time. Transportation, towing, rental vehicles or field call other than by TransitWorks personnel are not covered.

Design Changes: TransitWorks reserves the right to make changes in the design and material of its products without incurring any obligation to incorporate such changes in any product previously manufactured or advertised

Entire Warranty:
This warranty may be altered only in writing signed by an executive officer of TransitWorks. It may not be altered or extended orally or in writing by any other person. TransitWorks does not authorize any person to create for it any other obligation or liability in connection with a TransitWorks vehicle.

Severability:
Whenever possible, each provision of this warranty shall be interpreted so as to be effective and valid under any applicable law.

Exclusions and Implied Warranties: TransitWorks shall not be responsible or liable for indirect or consequential damages of any kind, however arising, including but not limited to loss of any products, loss of time, inconvenience, incidental or consequential damages with respect to persons, business or property, whether as a result to breach of warranty, negligence or otherwise. TransitWorks' liability shall be limited solely, at TransitWorks' option, to repair or replacement of the goods or component parts not meeting the quality and specifications warranted. No other warranty, express or implied, shall apply including any implied warranty or fitness for a particular purpose, and any such implied warranties are expressly disclaimed. In the event that applicable law prevents the disclaimer of any implied warranties, then such implied warranties shall be limited to the duration of this express warranty i.e. limited to three (3) years or thirty-six thousand (36,000) miles on the automotive chassis, whichever comes first, from the date of original retail purchase

Note: Some states do not allow (1) limitations on how long an implied warranty lasts or (2) the exclusion or limitation of incidental or consequential damages so the above limitations or exclusions may not apply to you. This warranty gives you specific legal rights and you may also have other rights that vary from state to state. Revised 3/22/2013